NATIONAL SITE & REMOTE SERVICE TEAMS

Service & Support

ROBOTIC AUTOMATION DEDICATED CUSTOMER SERVICE

RM Robotics understand that the availability of parts and a strict service regime is crucial to all of our customers to minimise downtime. That’s why we have compiled a number of preventative measures for our customers to put in place following the commissioning period.

Our highly skilled mechanical and electrical engineers are the driving force of our ‘customer care team’. To book a service simply contact our office.

Pictured: Just part of the RM Group fleet of vehicles.

Contact Us

Our Service Teams…

HIGHLY SKILLED ELECTRICAL & MECHANICAL ENGINEERS ON HAND TO HELP

All new equipment supplied by RMGroup is covered by 12 months warranty. Used equipment is supported by 6 months warranty. This covers any repair or replacement of defective parts from the date of installation.

As standard, all automated packaging systems are installed by our engineers who stay on site until your operators are comfortable to operate systems alone. Any additional training at a later date can be provided but charged to the customer.

Service Coverage…

RAPID RESPONSE SERVICE & SUPPORT, ON SITE OR VIA REMOTE ACCESS 

RMGroup have highly trained mechanical, electrical and control systems engineers across the UK. This allows us to respond rapidly to any service or support requirements either via a site visit, or remotely via our eWON system – an internet based, remote access tool.

This allows us to diagnose, respond and repair to any breakdowns or problems that may affect the customer and minimise expensive downtime. This peace of mind is key in continuing a strong customer relationship.

 

Have a Question? Contact Us on 01686 621 704

After Sales Support…

GLOBAL BACKUP & SUPPORT

UK wide services teams for fast response

Dedicated After Sales & Support

Response Package

Spares Package

Planned Preventive Maintenance

Remote Service…

REMOTE ACCESS SUPPORT SOLUTIONS

Remote access via hardwire or 3G

Live feed CCTV and system monitoring

Remote off-site fault finding

24/7 Service Level

Online Diagnostics & Help

 

Preventive Maintenance

Preventative maintenance carried out by one of our dedicated service team is essential in allowing you to minimize the risk of equipment failure and expensive production downtime.

Remote Conectivity

RMGroup are able to supply connection to the internet in any environment no matter how remote due to the flexibility of the routers we use providing a secure connections via Hard Wired installations, WI-FI or 3G.

Fault Identification

Hardware fitted inside control panels allow RM engineers to carry out preventative remote access maintenance, fault finding and programme changes remotely from RMGroup HQ, Saving uncountable hours of downtime for customers.

Remote Monitoring

We are able to provide a secure connection between computers and production lines, allowing for secure live feed connectivity to CCTV surveillance, HMI panels of palletising robots, Form Fill Systems and conveying to be displayed and controlled from a web browser.

Unlimited Options

The remote access service is available as a part of an annual servicing plan. Please contact our service manager to inquire further. Have a questions? please do not hesitate to get in touch with our team.

Robotic Automation UK

The RM Group manufacture all product and pallet handling solutions around packaging and palletising systems. The company has evolved with industry demand for affordable, quality products backed up with a reliable service and after sales care. The company has seen continued growth over years and continues to evolve, becoming one of the UK’s largest packaging machinery provider.

RM Robotics & Rees Trading part of the RM Group of companies.

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Contact

RM Robotics
Unit C, Mochdre Industrial Estate
Newtown
Powys
SY16 4LE

Tel: +44 (0) 1686 621 704
Email: sales@rmrobotics.co.uk