NATIONAL SITE & REMOTE SERVICE TEAMS
Service & Support
ROBOTIC AUTOMATION DEDICATED CUSTOMER SERVICE
RM Robotics understand that the availability of parts and a strict service regime is crucial to all of our customers to minimise downtime. That’s why we have compiled a number of preventative measures for our customers to put in place following the commissioning period.
Our highly skilled mechanical and electrical engineers are the driving force of our ‘customer care team’. To book a service simply contact our office.
Pictured: Just part of the RM Group fleet of vehicles.
Our Service Teams…
HIGHLY SKILLED ELECTRICAL & MECHANICAL ENGINEERS ON HAND TO HELP
All new equipment supplied by RMGroup is covered by 12 months warranty. Used equipment is supported by 6 months warranty. This covers any repair or replacement of defective parts from the date of installation.
As standard, all automated packaging systems are installed by our engineers who stay on site until your operators are comfortable to operate systems alone. Any additional training at a later date can be provided but charged to the customer.
Service Coverage…
RAPID RESPONSE SERVICE & SUPPORT, ON SITE OR VIA REMOTE ACCESS
RMGroup have highly trained mechanical, electrical and control systems engineers across the UK. This allows us to respond rapidly to any service or support requirements either via a site visit, or remotely via our eWON system – an internet based, remote access tool.
This allows us to diagnose, respond and repair to any breakdowns or problems that may affect the customer and minimise expensive downtime. This peace of mind is key in continuing a strong customer relationship.
After Sales Support…
GLOBAL BACKUP & SUPPORT
UK wide services teams for fast response
Dedicated After Sales & Support
Response Package
Spares Package
Planned Preventive Maintenance
Remote Service…
REMOTE ACCESS SUPPORT SOLUTIONS
Remote access via hardwire or 3G
Live feed CCTV and system monitoring
Remote off-site fault finding
24/7 Service Level
Online Diagnostics & Help
Preventive Maintenance
Preventative maintenance carried out by one of our dedicated service team is essential in allowing you to minimize the risk of equipment failure and expensive production downtime.
Remote Conectivity
RMGroup are able to supply connection to the internet in any environment no matter how remote due to the flexibility of the routers we use providing a secure connections via Hard Wired installations, WI-FI or 3G.
Fault Identification
Hardware fitted inside control panels allow RM engineers to carry out preventative remote access maintenance, fault finding and programme changes remotely from RMGroup HQ, Saving uncountable hours of downtime for customers.
Remote Monitoring
We are able to provide a secure connection between computers and production lines, allowing for secure live feed connectivity to CCTV surveillance, HMI panels of palletising robots, Form Fill Systems and conveying to be displayed and controlled from a web browser.
Unlimited Options
The remote access service is available as a part of an annual servicing plan. Please contact our service manager to inquire further. Have a questions? please do not hesitate to get in touch with our team.
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